What are the basic requirements of the VoiceNetworkx Service?
A traditional touchtone phone: Any corded or cordless phone works with the VoiceNetworkx service.
Broadband or High-Speed Internet: provided by cable modem, Digital Subscriber Line (DSL), T-1, Fractional T-1 or T-3.*
A VoIP Phone Adapter: This small adapter connects your phone to your DSL/Cable modem and makes the service possible.
Is VoiceNetworkx service a cell phone or wireless phone service?
VoiceNetworkx is not a cellular phone service provider. VoiceNetworkx allows customers to make and receive telephone calls using their high-speed internet connections. However, you can connect wireless (cordless) telephones to a VoiceNetworkx adaptor.
Does the person I am calling need to have VoiceNetwork service too?
You can call anyone at any phone number using the VoiceNetworkx service. Calls to other VoiceNetwork numbers are always free of charge. Indeed, some VoiceNetwork customers have saved thousands of dollars by purchasing two VoiceNetwork lines, one for themselves and another for their friend, relative, or remote business office.
What is required to use the VoiceNetworkx service?
A traditional touchtone phone: Any corded or cordless phone works with the VoiceNetworkx service.
Broadband or High-Speed Internet: provided by cable modem, Digital Subscriber Line (DSL), T-1, Fractional T-1 or T-3.*
A VoIP Phone Adapter: This small adapter connects your phone to your DSL/Cable modem and makes the service possible.
Do I need to have my computer turned on to talk on the phone?
The VoiceNetworkx service works independently from your computer, so your computer does not need to be turned on.
Must I speak through the computer to use your service?
VoiceNetworkx does not require a computer. You speak through an ordinary touch-tone telephone connected to a VoiceNetworkx-provided adapter.
The VoiceNetworkx service supports SoftPhone clients for your PC or laptop, so if you want to talk through your computer, you can.. A SoftPhone client is software that, once installed and executed, allows you to make calls through your computer using a microphone and speakers. The sound quality depends upon your computer’s audio equipment.
What type of telephones work with your service?
Virtually any touch-tone telephone can be used with the VoiceNetworkx service. Corded and cordless telephones both work well.
The VoiceNetworkx service includes free voicemail. So, an answering machine is not necessary. If you prefer to use an answering machine, remember to turn off your VoiceNetworkx voicemail feature by accessing the VoiceNetworkx Account Portal.
The default setting for voicemail is ‘on’ when you first activate your VoiceNetworkx service.
Can I use multiple phone extensions with the phone adapter?
There are four ways to plug multiple handsets into your Phone Adaptor. Currently, only phone port 1 is active on VoiceNetworkx-supplied telephone adapters.
1. You can purchase a multi-line adapter jack, and then connect it to the phone port of the Phone Adaptor. This will allow you to have multiple phones wired on a single VoiceNetworkx line. These adapters are readily available at retail locations that sell home telephone accessories, such as RadioShack.
2. Some VoiceNetworkx customers use cordless phone systems that come with a base unit and extra handsets. The base station of the cordless telephone plugs directly into the Phone Adaptor. Multiple handsets can be placed anywhere in the house. Cordless phone systems are available at most retail consumer electronics stores.
3. You can purchase wireless phone jacks. The base unit connects to the Phone Adaptor and the wireless jacks plug into your household electrical outlets. A telephone connects to the wireless jack. Please note that only the phone attached to the base unit will display Caller ID information. Although wireless phone jacks may accomplish multiple hone extensions, you may periodically experience dropped calls on the extension phones and an inability to talk on more than one phone at a time. Wireless phone jack equipment is available at RadioShack and other telephone accessories retailers.
4. Some of VoiceNetworkx customers have considered plugging the Phone Adaptor directly into the existing telephone wiring in their homes, attempting to distribute VoiceNetworkx service to all the existing phone jacks throughout their home. The manufacturer of the adapter does not recommend hooking anything to the adapter other than a telephone, VoiceNetworkx recommends that you seek advice and direction from an electrician or someone who is familiar with internal telephone wiring on how to best connect it to your current household wiring to take advantage of multiple handsets. We would advise that you pre-check the wiring on the jacks to make sure you don't have live PSTN voltage on the jacks before connecting them to the Phone Adaptor. If your home has a network interface, you may be able to unplug your wiring from the PSTN. The status of your phone wiring can be determined using a line tester, such as those that are available at Radio Shack.
Any damage resulting from practices contrary to manufacturers recommendations for the Phone Adaptor will not be covered by warranty.
I have a fax machine. Can I use it with VoiceNetworkx?
At this time, VoiceNetworkx fax service is being developed and will be released soon.
Though VoiceNetworkx customers have experienced high success in placing and receiving fax transmissions, VoiceNetworkx has not yet certified support for fax.
What area codes do you have available?
VoiceNetworkx offers nomadic telephone service. Your area code no longer depends upon the physical location of your phone. You can select a number in the available area code you find most convenient. That’s right, if you live in Boston, you can have a Los Angeles area code. If you have friends, family or business ties to the Los Angeles area, they would simply dial your Los Angeles number and be connected to your VoiceNetworkx phone in Boston.
Of course you may select a Boston area code if you would like, or you can have more than one number connected to your phone. VoiceNetworkx provides up to two (2) Alternate numbers associated with a single, active VoiceNetworkx line. Alternate numbers are just $1.95 per month and can be added at any time by accessing the features tab in the VoiceNetworkx Account Portal.
Can I cancel at any time?
We hope you won't, but yes, you may cancel at any time. If you cancel within the first 30 days of service activation for any reason, through our Money Back Guarantee we will waive the $49.99 disconnect fee and refund your activation, shipping, and first month of service*. If you cancel after the first 30 days of service, you will be subject to the $49.99 disconnect fee. The disconnect fee is waived if you return your VoiceNetworkx-supplied device in good condition.
Is VoiceNetworkx service Mac compatible?
Yes. VoiceNetworkx service and your VoiceNetworkx web account are both Mac compatible. Your VoiceNetworkx web account is accessible via any web browser type, and from any internet connection world-wide.